Scaled Up Tutoring

Billing & Refund Policy

Last updated: August 2026

This Billing & Refund Policy provides general information about payments, credits, refunds, cancellations, and scheduling changes for Scaled Up Tutoring.

Specific terms communicated in a tutoring agreement, invoice, registration form, package description, or direct communication with a family will control when they differ from this general policy.

Payments

Prices and payment arrangements are communicated before tutoring services begin.

Depending on the tutoring arrangement, payment may be required:

• Before an individual session
• When an invoice is issued
• When a tutoring package is purchased
• According to another agreed payment schedule

Families are responsible for reviewing invoices and promptly reporting suspected billing errors.

Tutoring Packages and Prepaid Hours

When tutoring hours are purchased in advance, the applicable package terms will be communicated at the time of purchase.

Those terms may address:

• The number of included hours
• Package pricing
• Use of hours
• Transferability
• Expiration, if applicable
• Eligibility for refunds or credits

Purchasing tutoring hours does not guarantee the availability of a particular date or time unless a session has been separately scheduled and confirmed.

Cancellations and Rescheduling

Scaled Up Tutoring requires at least 24 hours' notice to cancel or reschedule a session.

Cancellation and rescheduling requirements are communicated to each family as part of the tutoring arrangement.

Families should provide notice as early as possible when a scheduled session must be changed.

Late cancellations, missed sessions, or repeated scheduling changes may be charged or deducted from prepaid tutoring time according to the policy communicated to the family.

Late Arrivals

A student who arrives late may receive only the remaining portion of the scheduled session.

A late arrival does not necessarily extend the scheduled ending time or reduce the amount charged for the reserved session.

Tutor Cancellations

When Scaled Up Tutoring must cancel a session, the family will not be charged for services that were not provided.

Any amount already paid for the affected session will generally be rescheduled, credited, or refunded as appropriate.

Refunds

Refund eligibility depends on:

• The applicable tutoring agreement
• The type of service or package purchased
• The number of tutoring hours already used
• Nonrefundable costs already incurred
• The reason for the request
• Any terms communicated at the time of purchase

Refund requests are reviewed individually. A refund is not guaranteed unless required by law or specifically promised in writing.

Credits

When appropriate, an account credit or rescheduled session may be offered instead of a monetary refund.

Credits may be subject to reasonable scheduling, use, or expiration conditions communicated to the family.

Payment Disputes and Billing Errors

Please contact Scaled Up Tutoring before initiating a payment dispute or chargeback so there is an opportunity to review and correct the issue.

This request does not limit any rights provided by law or by the applicable financial institution.

Changes to This Policy

This Billing & Refund Policy may be updated as tutoring services and payment practices change.

The date at the top of this page indicates when the policy was most recently updated.

Contact

For questions about an invoice, payment, credit, cancellation, or refund, email Jackson@ScaledUpTutoring.com.